14-day right of withdrawal
You have 14 days from receipt of your order to change your mind, without giving a reason. To do so, tell us by e-mail at contact@maisonrakam.com or via our Contact page, quoting your order number.
Returning the watch
Send the watch back no later than 14 days after informing us, to: Maison Rakam, 53 rue des Peupliers, 92100 Boulogne-Billancourt, France. Return shipping costs (and any customs charges on the return) are paid by you. The watch must be returned complete (box, papers and accessories); you may be liable for any loss in value caused by handling beyond what is needed to check the item (e.g. links removed, protective film removed, scratches).
Refund
We refund the full amount paid within 14 days of being informed of your decision. We may withhold the refund until we receive the watch or proof of shipment. The refund is made using the original payment method.
Legal guarantees
Independently of the right of withdrawal, you benefit from the legal guarantee of conformity for 2 years from delivery and from the guarantee against hidden defects.